A timely and important examination of one of the most essential factors in all successful relationships: trust, by a leading expert in the field of trust, betrayal and redemption, in a debut book that is the result of more than twenty years of research into the science of trust repair.

HOW TRUST WORKS (And The Science of How to Repair It)
by Dr. Peter H. Kim
Flatiron, Publication Date TBD

In HOW TRUST WORKS, Dr. Kim will explain the two most powerful determinants of trust (perceived competence and perceived integrity) and why those determinants can be weighted so unevenly when we are deciding whether to trust or forgive someone—or not. We as humans are bad at determining the trustworthiness of other people, and we are even worse at defending our own trustworthiness when it comes under fire. Yet despite this shortcoming, and the fact that we are all keenly aware of how important trust is in all of our personal and professional relationships, surprisingly little substantive research had been done on the topic before Dr. Kim began his inquiries. In fact, the majority of our institutional knowledge at the time seemed to rely almost entirely on case studies and other anecdotes. Dr. Kim was forced to develop his own set of rigorous scientific tools that would help him analyze how people interact with one another in the face of conflict.
Dr. Kim will illustrate how the patterns he identified in the lab play out in the real world using both recent and infamously public examples of trust violations and attempts at repair. These examples range from why the public was willing to overlook Arnold Schwarzenegger’s sex scandal but never forgave Bill Clinton, to revisiting the 2017 Unite the Right Rally in Charlottesville and reactions to the police killing of George Floyd, including an examination of how different cultures can develop very different views about what constitutes an irredeemable transgression.

A Professor of Management and Organization at the University of Southern California Marshall School of Business, Dr. Peter H. Kim is a leading expert in the field of trust, betrayal and redemption. His work has been published in leading scientific journals, including the Journal of Experimental Psychology, as well as in popular news outlets such as The New York Times, TIME, The Washington Post, The Atlantic, NPR, and others. Dr. Kim was born in Korea, and his family came to the United States when he was a child. He has given talks in Australia, France, Germany, the Netherlands, Turkey, Hong Kong, Japan, South Korea and Canada, and he hopes to expand his international speaking circuit as soon as it is safe to do so.